Infosalers Refund Policy As a buyer, your purchases are 'backed' by Infosalers 30-Day money back guarantee, also known as a refund guarantee. If, for any reason, you are not completely satisfied with a purchase. We invite you to review our policy on refunds and returns. This refund policy only covers digital products (not events) and as a result, after a purchase is made, such digital products are deemed “used” after download or opening.
However, Infosalers offers you a 30-day money-back guarantee if certain necessary conditions are met.
Again, please note that this refund guarantee accommodates only digital products. It does not cover events.
You are entitled to a refund only if ALL the following 3 conditions are met: (1) The product was purchased in the last 30 days before you make the request for refund. (2) The proof of purchase is provided such as the receipt or the transaction ID. (3) The product has violated at least one of the customer guarantees below: (a) The product received is different from what was ordered. (b) The product is illegal or unsafe to use. (c) The content of the product does not match the product description on the sales page. Kindly note that we reserve the right to refuse refunds of any purchase that does not meet the above return conditions in our sole discretion. For assistance with understanding a product, please refer to the product’s vendor for guidance. The product vendors are responsible for supporting and updating their products so that they work well for you. You should contact the product’s vendor if you want to learn more about the product or if the product seems difficult to understand. The contact details for a product’s vendor is always included in the purchase. We advise that you contact the product vendor about your concerns.
There are certain products that our refund policy does not cover. These are products that belong to any of the 2 categories below:
i) Sales are final and non-refundable for products that bear the Infosalers Quality Seal.
The Infosalers Quality Seal is the seal of authenticity for products that belong to highly verified vendors and have been tested and verified over a reasonable period of time.
ii) Sales for virtual or offline events are non-refundable.
While we are able to provide refunds for digital products, the refund policty does not cover both virtual or offline events due to various reasons. Please note.